Shipment
General shipping information:
We send your orders via the online shop within Europe. Please contact us for worldwide inquiries.
The term in national shipping is usually 3-5 working days in standard shipping. In express delivery it would be 1-2 working days. Europe-wide shipping can also be handled in 3-5 working days (standard) and 1-2 working days (Express).
The logistics company used sends Monday to Friday (except) from 8 a.m. to 6 p.m. Please note that our programs cannot be delivered to any packing station. Express shipping and Saturday deliveries are possible at an additional cost and must be coordinated and commissioned directly to our customer hotline.
Personal collection is also possible after prior consultation.
The shipping cost determination is only available if you have something in your shopping cart.
In international orders with a valid VAT no. or VAT identification number we send VAT-free (net).
Information on calculating the delivery date:
The deadline for the delivery begins to run in advance in advance in advance after the payment order is issued to the transferring credit institution or for other payment methods on the day after the contract is concluded and ends with the expiry of the last day of the period. If the last day of the deadline falls on a Saturday, Sunday or a general holiday recognized at the delivery location, the next working day takes the place of such a day.
International money transfer (non-Sepa countries) can lead to a longer processing time. Please inform yourself from your credit institution about corresponding processing times for transfers to Germany.
Storage items are sent within 3 - 5 working days after receipt of payment.
Production articles depend on the amount ordered. Please refer to the corresponding production time when configuring the articles. This depends on the production volume. The production period is consequently preceded by the delivery time. The delivery is thus made up of the production time and the delivery time.
Order of several articles with different delivery times:
If you order several items from us as part of an order, for which different delivery times apply, we will send the goods in a common shipment, unless we have agreed with you. In this case, the delivery time applies to the goods, which applies to the article of your order with the longest delivery time.
Shipping abroad:
In the following table you will find the deliverable countries:
Countries
Benelux (Belgium, Netherlands,
Luxembourg)
Bulgaria
Denmark
Finland
France Z1 (mainland)
France Z2 (Corsica)
Greece Z1 (Athens)
Greece Z2 (rest)
Great Britain
Ireland
Italy
Lithuania, Lettlland, Estonia
Malta
Norway
Austria
Poland
Portugal Z1 (mainland)
Portugal Z2 (Azores, Madeira)
Romania
Sweden
Switzerland
Spain Z1 (mainland)
Spain Z2 (Balearic Islands)
Spain Z3 (Canary Islands, Melilla, Ceuta, Andorra, Gibraltar)
Slovak Republic
Slovenia
Czech Republic
Turkey
Hungary
Cyprus
Shipping in non-EU countries:
When shipping in non-EU countries, additional customs fees usually apply, which are not included in the shipping prices and must be taken over by the customer. These fees will be charged directly when accepting the package by our shipping service provider UPS. The amount of the customs fees can be found in the import regulations of your country. If you need additional information about shipping in non-EU countries, please contact us.